Privacy Policy

The term “personal data” means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or is identifiable from that information such as name, address, telephone number, passport/identification card number, date of birth, email address, gender, race, bank details, credit/debit card details, etc. The types of personal data collected depend on the purpose(s) of collection. We may “process” your personal data by way of collecting, recording, holding, storing, using, disclosing and/or deleting it.
Your personal data may be collected from you during your course of dealing with us in any way or manner including pursuant to any transactions and/or communications made from/with us. We may also collect your personal data from a variety of sources, including without limitation, at any meetings, events, activities, contests, customer satisfaction surveys organised and/or sponsored by us, as well as from publicly available sources such as directories and AMG World’s social media pages, if you follow, like or are a fan of such pages. Further information may also be collected when we exchange communications with you, for example, if you submit a request, file a complaint or contact our support team.
In addition, we may also receive, store and process your personal data which are provided or made available by any third parties whom you have authorised, credit reference/reporting bodies, regulatory and law enforcement authorities, for reasons including delivery of our service, performance of conditions of agreements and/or to comply with our legal and regulatory obligations.

The personal data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the “purposes”):
Where you are a AMG World member/user:

to register for a user account with us;
to process, manage or verify your identity;
to provide, maintain and improve the platform and/or service to you;
to fulfil and validate your purchases/reservations/bookings;
to process payment from you, including authorising and processing online banking, credit/debit card transactions and sending receipts to you;
to communicate with you and to maintain and improve customer relationship;
to personalise and improve your user experience with the platform and/or service;
to provide you with support and handle requests and complaints;
to facilitate your participation in, and our administration of, any of our activities including contests, promotions, campaigns, polls or surveys;
to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, usage and activity trends analysis in relation to the platform and/or service and our users’ demographics (on an anonymised basis);
to protect and/or enforce our legal rights and interests, including defending any claim;
to comply with our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders;
to comply with or as required by any request or direction of any governmental/law enforcement authorities; or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities;
to detect, investigate and prevent any fraudulent, prohibited or illegal activities or misuse of the platform and/or service;
to transfer or assign our rights, interests and obligations under any agreements entered into with us;
for internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc; and/or
for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside your country,
And you agree and consent to us using and processing your personal data for the purposes as identified in this privacy policy.

Where you are our AMG World group partner, business/marketing partner, agent, vendor, distributor, supplier, contractor or service provider:

to engage you to provide products and/or services to us/on our behalf;
to process any payments related to your commercial transactions with us;
to communicate with you and to maintain and improve customer relationship;
to provide you with support and handle requests and complaints;
to conduct credit reference checks and establish your credit worthiness,
to carry out due diligence or other monitoring or screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that may have been put in place by us;
to send you seasonal greetings messages, gifts, newsletters from time to time;
to protect and/or enforce our legal rights and interests, including defending any claim;
to comply with our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders;
to comply with or as required by any request or direction of any governmental/law enforcement authorities; or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities;
to detect, investigate and prevent any fraudulent, prohibited or illegal activities or omission or misconduct;
to transfer or assign our rights, interests and obligations under any agreements entered into with us;
for internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc; and/or
for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside your country.

Your personal data may be collected from you during your course of dealing with us in any way or manner including pursuant to any transactions and/or communications made from/with us. We may also collect your personal data from a variety of sources, including without limitation, at any meetings, events, activities, contests, customer satisfaction surveys organised and/or sponsored by us, as well as from publicly available sources such as directories and AMG World’s social media pages, if you follow, like or are a fan of such pages. Further information may also be collected when we exchange communications with you, for example, if you submit a request, file a complaint or contact our support team.
In addition, we may also receive, store and process your personal data which are provided or made available by any third parties whom you have authorised, credit reference/reporting bodies, regulatory and law enforcement authorities, for reasons including delivery of our service, performance of conditions of agreements and/or to comply with our legal and regulatory obligations.

The personal data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the “purposes”):
Where you are a AMG World member/user:

to register for a user account with us;
to process, manage or verify your identity;
to provide, maintain and improve the platform and/or service to you;
to fulfil and validate your purchases/reservations/bookings;
to process payment from you, including authorising and processing online banking, credit/debit card transactions and sending receipts to you;
to communicate with you and to maintain and improve customer relationship;
to personalise and improve your user experience with the platform and/or service;
to provide you with support and handle requests and complaints;
to facilitate your participation in, and our administration of, any of our activities including contests, promotions, campaigns, polls or surveys;
to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, usage and activity trends analysis in relation to the platform and/or service and our users’ demographics (on an anonymised basis);
to protect and/or enforce our legal rights and interests, including defending any claim;
to comply with our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders;
to comply with or as required by any request or direction of any governmental/law enforcement authorities; or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities;
to detect, investigate and prevent any fraudulent, prohibited or illegal activities or misuse of the platform and/or service;
to transfer or assign our rights, interests and obligations under any agreements entered into with us;
for internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc; and/or
for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside your country,
And you agree and consent to us using and processing your personal data for the purposes as identified in this privacy policy.

Where you are our AMG World group partner, business/marketing partner, agent, vendor, distributor, supplier, contractor or service provider:

to engage you to provide products and/or services to us/on our behalf;
to process any payments related to your commercial transactions with us;
to communicate with you and to maintain and improve customer relationship;
to provide you with support and handle requests and complaints;
to conduct credit reference checks and establish your credit worthiness,
to carry out due diligence or other monitoring or screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that may have been put in place by us;
to send you seasonal greetings messages, gifts, newsletters from time to time;
to protect and/or enforce our legal rights and interests, including defending any claim;
to comply with our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders;
to comply with or as required by any request or direction of any governmental/law enforcement authorities; or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities;
to detect, investigate and prevent any fraudulent, prohibited or illegal activities or omission or misconduct;
to transfer or assign our rights, interests and obligations under any agreements entered into with us;
for internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc; and/or
for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside your country.

Your personal data may be collected from you during your course of dealing with us in any way or manner including pursuant to any transactions and/or communications made from/with us. We may also collect your personal data from a variety of sources, including without limitation, at any meetings, events, activities, contests, customer satisfaction surveys organised and/or sponsored by us, as well as from publicly available sources such as directories and AMG World’s social media pages, if you follow, like or are a fan of such pages. Further information may also be collected when we exchange communications with you, for example, if you submit a request, file a complaint or contact our support team.
In addition, we may also receive, store and process your personal data which are provided or made available by any third parties whom you have authorised, credit reference/reporting bodies, regulatory and law enforcement authorities, for reasons including delivery of our service, performance of conditions of agreements and/or to comply with our legal and regulatory obligations.

The collection of your personal data by us may be mandatory or voluntary in nature depending on the purposes for which your personal data is collected. Where it is mandatory for you to provide us with your personal data, and you fail or choose not to provide us with such data, or do not consent to the above or this privacy policy, we will not be able to provide our platform and/or service to you (if you are a AMG World member) or engage you to provide products and/or services to us or on our behalf or issue payments to you for products and/or services provided (if you are our AMG World partner, business/marketing partner, agent, vendor, distributor, supplier, contractor or service provider).

We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may disclose some of your personal data to the following third parties, for one or more of the above purposes:

our subsidiaries, related and/or associated companies;
your immediate family members and/or emergency contact person as may be notified to us from time to time;
successors in title to us;
our selected third parties (business/marketing partners, sponsors, advertisers) who offer promotions or organise contests, events, activities or campaigns;
any person under a duty of confidentiality to which has undertaken to keep your personal data confidential which we have engaged to discharge our obligations to you;
any party in relation to legal proceedings or prospective legal proceedings;
auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us;
any party nominated or appointed by us either solely or jointly with other service providers, who provide services or conduct data processing on our behalf, or for data centralisation and/or logistics purposes;
data centres and/or servers located within or outside your country for data storage purposes;
storage facility and records management service providers;
government agencies, law enforcement agencies, courts, tribunals, regulatory/professional bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any country, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities;
credit reference/reporting agencies for the purpose of credit checking on you;
our business/marketing partners, third party product and/or service providers, suppliers, vendors, distributors, contractors or agents, on a “need to know” basis, that provide related products and/or services in connection with our business on our behalf or to assist us with the provision of the platform and/or service to you;
insurance companies for the purpose of applying and obtaining insurance policy(ies), if necessary;
financial institutions for the purpose of applying and obtaining credit facility(ies), if necessary;
banks and financial institutions, merchants and credit/debit card companies in connection with your commercial transactions with us;
the general public when you become a winner in a contest, participate in our events or activities, submit your rating and/or review or other features of the platform and/or service that are viewable by the general public without compensation for advertising and publicity purposes;
any third party (and its advisers/representatives) in connection with any proposed or actual reorganisation, merger, sale, consolidation, acquisition, joint venture, assignment, transfer, funding exercise or asset/share sale relating to all or any portion of our business or in the unlikely event of insolvency, bankruptcy or receivership; and/or
any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the purposes or as instructed/authorised by you.

We take it that all personal data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your personal data. Please note that your failure to maintain accurate, complete and up-to-date personal data (including having an invalid or expired payment method) may result in your inability to access and use the platform and/or service.

To the extent that the prevailing personal data protection and privacy laws of the countries we operate in allow, you have the right to request for access to, request for a copy of, request to update or correct, your personal data held by us. We may charge a small fee (such amount as permitted under the applicable law) to cover the administration costs involved in processing your request to access your personal data. Notwithstanding the foregoing, we reserve our rights to rely on any statutory exemptions and/or exceptions to collect, use and disclose your personal data.

In addition, you also have the right, by notice in writing, to inform us on your withdrawal (in full or in part) of your consent given previously to us subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected. However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue with your existing relationship with us or the contract that you have with us will have to be terminated.

You may correct, update or delete your personal data at any time by editing your profile on the “account settings” page on the platform. However, please note that your personal data may be retained on our back-up systems for some time. In addition, you cannot delete information associated with past transactions as we keep track of these records.

We are committed to ensuring that your personal data is stored securely. In order to prevent unauthorised access, disclosure or other similar risks, we endeavour, where commercially practicable, to implement appropriate technical, physical, electronic and procedural security measures in accordance with the applicable laws and regulations and industry standard to safeguard against and prevent the unauthorised or unlawful processing of your personal data, and the destruction of, or accidental loss, damage to, alteration of, unauthorised disclosure of or access to your personal data.
We will make reasonable updates to our security measures from time to time and ensure the authorised third parties only use your personal data for the purposes set out in this privacy policy.
The internet is not a secure medium. However, we will put in place various reasonable security procedures with regard to the platform and your electronic communications with us. All our employees and data processors, who have access to, and are associated with the processing of your personal data, are obliged to respect the confidentiality of your personal data.
Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. While we take commercially practical steps to protect your personal data, we cannot and do not accept responsibility for any unauthorised access, unlawful interceptions or loss of personal data transmitted to or from AMG World and are not responsible for the actions of any third parties that may receive any such personal data.
Internet And Mobile Application Use

You acknowledge that the provision of your personal data to us over the internet is entirely at your own risk.
You further acknowledge that if you post your rating and/or review on the platform, your rating and/or review will become a public information and will be retained by us even after your account has been terminated. Your email address and phone number will not be visible to others through any rating and/or review that you post.
If any part of the platform links you to other websites, those websites do not operate under this privacy policy and we do not accept any responsibility or liability arising from those websites. We suggest you read and understand those websites’ privacy policy before you provide your personal data to those websites.
We use cookies (an alphanumeric identifier that we transfer to your computer’s or mobile device’s hard drive so that we can recognise your web browser or mobile device, track your visits to the platform or remember your username and/or password each time log-in) to monitor your use of the platform. All such demographic data collected through cookies are not personal data and we may use this data in aggregated, statistical and/or anonymised form. You may disable cookies by changing the settings on your web browser or mobile device, although this may mean that certain features on the platform will not function properly if you set your web browser or mobile device to not accept cookies.
In addition to using cookies and related technologies as described above, we may also permit certain third-party companies to help us tailor advertising that we think may be of interest to users and use other data about user activities on our platform and/or service (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behaviour.
Please note that when you first install our mobile application on your mobile device, we will set up an account associated with that mobile device (“account”). We will collect and use your personal data, in accordance with this privacy policy, whenever you activate our mobile application on that mobile device. This use includes linking your personal data with your account. Most mobile platforms (iOs, android, etc) have different permission systems for obtaining your consent. The iOs platform will alert you the first time our mobile application wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that our mobile application seeks before you first use the mobile application, and your use constitutes your consent.
The platform may integrate with social sharing features and other related tools which allow you to share information with your friends or the public, depending on the settings you establish with the social sharing network. The social sharing network’s use of your personal data made available by AMG World is governed by that social sharing network’s privacy policy, not by this privacy policy. By connecting your social sharing network account through the platform, you agree that we may collect your personal data from your social sharing network account only in accordance with your privacy settings you have set up under your social sharing network account and for the purposes provided under this privacy policy.
We may automatically receive, record and store location services information from your computer or mobile device when you interact with us. You hereby consent to our use of anonymised location services information collected from you. Where the location services information is personally identifiable, we will give you the options to manage your disclosure of this information. Depending on the functionalities available on your computer or mobile device, you may benefit from advanced options to manage the location services information. A computer or mobile device may report its gps location at the time you interact with us if the location services settings are enabled. Such information is not identified as personal data, except where we are required to do otherwise under applicable law.
Our collection of your computer or mobile device location information is solely at your discretion. You can enable or disable location services when you use the platform at any time, through your computer or mobile device settings. Should you use the platform with location services enabled, you consent to our collection and dissemination of your computer or mobile device location information through the platform, as specified in this privacy policy. Under no circumstances shall we be liable for claims or for any damages therefrom, arising out of your informed decision to allow other users to see your computer or mobile device location information, as specified in this privacy policy. AMG World